We’ve been watching enterprises struggle with the same customer service paradox for years: They have all the technology in the world, yet a simple address change still takes three days. The problem isn’t what you think—and neither is the solution. Last month, I watched a colleague try to update their address with their bank. It Read More
Fixing Enterprise Apps with AI: The T+n Problem
We’ve been watching enterprises struggle with the same customer service paradox for years: They have all the technology in the world, yet a simple address change still takes three days. The problem isn’t what you think—and neither is the solution. Last month, I watched a colleague try to update their address with their bank. It
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